HR employee resources - Employee Assistance Program (EAP)

You, or a member of your household, may contact Acentra Health for services by calling (833) 539-7285, (TTY:(877) 334-0489), (24 hours a day, 7 days a week).

Some of the services the EAP provides are:

• Emotional Situations: relationships, parenting, grieving
• Substance Abuse or Dependency Situations: counseling, cessation programs
• Work/Life Challenges: child care, elder care, adoption
• Legal and Financial Circumstances: managing expenses or debt, preparation of simple wills, child custody or child support 

Additional EAP materials are available through their website. Visit Acentra (Users must create an account. Use the passcode, SOWI, to obtain educational information, useful links, help locating child and elder care providers, and self-assessment tests

The program’s counseling services are available at no cost to you and your household members.  Professional counselors are available both on the telephone and on an in-person basis in our local area. You can receive up to 6 sessions, per issue, per year. If additional counseling or services are recommended, the counselor will assist you with accessing providers covered by your health insurance plan.

*Student employees and Graduate Assistants are not eligible for EAP services through our EAP provider, Acentra Health, and instead have access to the UWL Counseling and Testing Center*

Supporting tools:

• StayWell Wisconsin
• Well-being Webinars
• Well-being Journey
• Well-being @ UWL

Responsibilities:

• N/A

Links to related information:

• N/A

Revision history:

• Last reviewed was July 2020
• Updated with new vendor information December 31, 2020
• Format updated June 2025