Zoom Support - FAQs
A definition of Zoom and help support links to various resources about Zoom.
What is Zoom?
Zoom helps businesses and organizations bring their teams together in a frictionless environment to get more done. It is an easy, reliable cloud platform for video, voice, content sharing, and chat runs across mobile devices, desktops, telephones, and room systems. Zoom is publicly traded on Nasdaq (ZM) and headquartered in San Jose, California (https://zoom.us/about).
- Getting started with Zoom
- Scheduling a meeting
- Joining a meeting
- *Note: You do not need a Zoom account in order to join a meeting. Only the person hosting will need to use their Zoom account.
- Zoom webinars
- Meeting and webinar features
- My Zoom account
- Yes, both UWL faculty/staff and students have a Zoom account provided by UWL.
- Your Zoom account is managed by UW System. Sign in by using your UWL email address and current password at https://wisconsin-edu.zoom.us/.
- Need more more information about how to sign into your Zoom account? Then check out this KB article: Zoom - How do I sign in?
More Useful Information or Support Articles from Zoom Support
- Joining & Starting
- Zoom video tutorials
- Error codes and messages for meetings and webinars
- Zoom Service Status
- UWL faculty/staff and students can sign into their UW System Zoom account at https://wisconsin-edu.zoom.us/ in order to download the Zoom client or desktop app on their computer. Once signed in, select "Resources" up on the top right of the page (above your profile picture) and then select "Download Zoom Client."
Or UWL faculty/staff and students can download the Zoom client at the Zoom Download Center.
- Or faculty and staff using a UWL-owned computer/device can download the Zoom client via the Software Center (UWL-owned PC) or via Self Service (UWL-owned Mac).
- *Note: If you do not have the Zoom client downloaded yet and you try to join a meeting, then you will also be prompted to download the client as well.
- Related KB article to refer to: Zoom - Download Zoom Client
Cloud Recording Retention Policy
- UW System is imposing a 180-day retention period (formerly 120 days) from the date the recording was made. This means if you create a recording using Zoom and wish to use for more than this 180-day period in the cloud, you must download it and locally save the recording. See Zoom - Cloud Recording Retention Policy for more information.
Related KB articles
- Zoom Orientation Videos from UWL ITS
- Zoom - A Lecture Capture Tool in Nearly Every Classroom
- Using the Document Camera in an Online Course
- Webcam and Microphone Troubleshooting Tips
- Video Technology Tools for Teaching & Learning
- Closed Captioning (CC) Services for Media at UWL
- Zoom - Large meeting and webinar licenses
- Zoom - How do I sign in?
- Zoom - Download Zoom Client
- Zoom - Breakout Rooms
- Zoom - Screen Sharing
- Zoom - Virtual Background
- Zoom - Improving Poor Video and Picture Quality
- Zoom - Closed Captioning and Live Transcription
- Zoom - Upcoming Meeting Reminders
- Zoom - Waiting Room
- Zoom - Replying and Managing Chat Messages
- Zoom - Changing the Video Layout
- Zoom - Recording
- Zoom - Cloud Recording Retention Policy
- Zoom - Customizing your Profile
- Zoom - Polling for Meetings
- Zoom - Host and Co-Host Controls in a Meeting
- Zoom - Muting and Unmuting Participants in a Meeting
- Zoom - Stream Using YouTube Live
- Zoom - Personal Meeting ID (PMI) and Personal Link
- Zoom - Background Noise Suppression
- Zoom - Adding and Sharing Your Pronouns
Need more help with Zoom?
- Canvas - How do I enable and use Zoom?
- Canvas - How do I join a Zoom meeting?
- Canvas - How do I view Zoom cloud recordings and attendance?
- Canvas - How do I add a Zoom office hour link to multiple courses?
- Canvas - How do I create a Zoom room for a group presentation and submit it to Canvas?
- Zoom - Consolidating existing accounts to UW System
- Zoom - Service Overview
- Zoom - Copying recordings to Kaltura
- Zoom (Accessibility) - Cloud Transcripts
- Zoom - Adding Zoom to My Wisconsin portal