Zoom Support - FAQs

A definition of Zoom and help support links to various resources about Zoom.

What is Zoom?   ZoomIcon.jpg

Zoom helps businesses and organizations bring their teams together in a frictionless environment to get more done. It is an easy, reliable cloud platform for video, voice, content sharing, and chat runs across mobile devices, desktops, telephones, and room systems. Zoom is publicly traded on Nasdaq (ZM) and headquartered in San Jose, California (https://zoom.us/about).

Frequently asked questions (from Zoom Support) 

More Useful Information or Support Articles from Zoom Support

Download Zoom

  • UWL faculty/staff and students can sign into their UW System Zoom account at https://wisconsin-edu.zoom.us/ in order to download the Zoom client or desktop app on their computer. Once signed in, select "Resources" up on the top right of the page (above your profile picture) and then select "Download Zoom Client."
    Or UWL faculty/staff and students can download the Zoom client at the Zoom Download Center.
  • Or faculty and staff using a UWL-owned computer/device can download the Zoom client via the Software Center (UWL-owned PC) or via Self Service (UWL-owned Mac).
  • *Note: If you do not have the Zoom client downloaded yet and you try to join a meeting, then you will also be prompted to download the client as well. 
  • Related KB article to refer to: Zoom - Download Zoom Client

Cloud Recording Retention Policy 

  • UW System is imposing a 180-day retention period (formerly 120 days) from the date the recording was made. This means if you create a recording using Zoom and wish to use for more than this 180-day period in the cloud, you must download it and locally save the recording. See Zoom - Cloud Recording Retention Policy for more information.

Related KB articles

Need more help with Zoom?

See Also:

Keywords:zoom, support, help, center, faqs, frequently, asked, questions, getting, started, video, media, meetings, chat, download, account, meeting, troubleshooting, troubleshoot, join, start, training, tutorials, error, codes, messages, webinars, download, client, web, webcam, microphone, sign, in, log, breakout, rooms, screen, sharing, virtual, background, using, closed, captioning, caption, upcoming, reminders, waiting, room, replying, managing, manage, chat, change, video, layout, recording   Doc ID:104909
Owner:David H.Group:UW-La Crosse
Created:2020-08-13 08:48 CSTUpdated:2021-11-04 07:00 CST
Sites:UW-La Crosse
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