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Office 365 - Outlook - Access a Shared Mailbox (Recommended)

A shared mailbox makes it easy for a group of people to monitor and send email from a public email address, like When a person in the group replies to a message sent to the shared mailbox, the reply appears to come from the shared address, not from the individual person. You can also use the shared mailbox as a shared team calendar.

I Need a Shared Mailbox

Before you can use a shared mailbox, the Microsoft 365 admin for your organization has to create it and add you as a member. Contact the Eagle Help Desk by submitting a ticket for further assistance with these first steps. 

I have a Shared Mailbox

Sign into your email at then click Mail.

Click your initials in the upper right corner, click Open another mailbox.


Enter the name of the mailbox and choose it from the drop down.

Shared Mailbox



The mailbox will open in another tab of your browser. New Mail will automatically be sent from this account.

Create New Email

All Sent Items will be stored in the account and not in your personal Sent Items folder.

Sent Items


*Need more help with Outlook? Then check out the Microsoft Support website for Outlook help & learning.

KeywordsOffice, 365, Microsoft, Support, open, use, shared, mailbox, folder, inbox, email, access, web, Outlook,   Doc ID106261
OwnerDavid H.GroupUW-La Crosse
Created2020-09-30 09:20:25Updated2024-05-15 08:53:42
SitesUW-La Crosse
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