Okta - Authenticator Removal Before Getting a New Phone

Important: Set up at least one backup device before removing your old phone. If you only have one device registered and remove it, you will not be able to log in to your UW account and will need to contact the Help Desk for assistance.

Note: When switching to a new phone, the Okta Verify app may transfer but your UW account connection will be removed. For security, remove your UW account from your old phone before selling, trading, or recycling it.

Option 1: Remove Using Your Phone

1. Open the Okta Verify app on your old phone.
2. Tap the arrow icon on the right side next to your UW-La Crosse account.
   
3. Scroll down and tap Delete Account.
   

Option 2: Remove Using a Web Browser

1. Go to myapps.uwlax.edu (opens in new tab).
2. Sign in with your UW username (NetID) or email address and password.
3. Approve the login request on your working device.
   
4. In the upper right corner, click your name, then select Settings.
   
5. Click Remove next to your old phone.
   
6. If you see any biometric options (such as Windows Hello or Mac Touch ID), you may remove those as well. You can set them up again later if needed.
7. Click Sign Out when finished.

Next Steps

To set up Okta Verify on your new phone, see Okta — Initial Setup for Two-Factor Authentication.

Need help? Contact the Eagle Help Desk (opens in new tab).