Duo - Enrollment Guide

Duo's self-enrollment process makes it easy to register your phone and install the Duo Mobile application on your smartphone or tablet. Duo prompts you to enroll when you log into a protected VPN, server, or web application.

Supported Browsers: Chrome, Firefox, Safari, Internet Explorer 8 or later, and Opera.

To enroll in Duo, simply click on the link you received in the email from Duo Security. Didn't get an email? Try logging into one of your UWL accounts for the first time, like email or Canvas, and you will be prompted to enroll in Duo. Or, follow the steps in Duo - Device Management Portal to start enrollment.

1. Welcome Screen

Enrollment must be done on a computer (it will not work properly from a phone or tablet). Click Start setup to begin enrolling your device.

2. Choose Your Authentication Device Type

Select the type of device you'd like to enroll and click Continue. We recommend using a smartphone for the best experience, but you can also enroll iOS/Android tablets.

3. Type Your Phone Number

Select your country from the drop-down list and type your phone number. Use the number of your smartphone that you'll have with you when you're logging in to a Duo-protected service. 

Then double-check that you entered it correctly, check the box, and click Continue.

If you're enrolling a tablet you aren't prompted to enter a phone number.

4. Choose Platform

If setting up Duo Mobile and SMS/Text choose one of the first 3 options below then click Continue and go to Step 5 below.

If setting up for SMS/Text Messages ONLY, choose Other (and cell phones), click Continue and go to Step 7 below. 

5. Install Duo Mobile

Why use Duo Mobile?

  • It's fast & easy
  • Works in any country
  • Doesn't require cell service

Duo Mobile is an app that runs on your smartphone and helps you authenticate quickly and easily. During setup of Duo Mobile, please make sure to "Allow Notifications" and "Allow Access to Your Camera" if prompted. If notifications are turned off for Duo Mobile you will not receive notifications when trying to login. If Duo Mobile does not have access to your camera you cannot complete the setup (after setup you may disable access to the camera).

Follow the platform-specific instructions on the screen to install Duo Mobile. After installing our app return to the enrollment window and click I have Duo Mobile installed.

6. Activate Duo Mobile

Activating the app links it to your account so you can use it for authentication.

On iPhone, Android, and Windows Phone activate Duo Mobile by scanning the barcode with the app's built-in barcode scanner. Follow the platform specific instructions for your device:

The "Continue" button is clickable after you scan the barcode successfully.

7. Configure Device Options (optional)

You can use Device Options to give your phone a more descriptive name, or you can click Add another device to start the enrollment process again and add a second phone or another authenticator.

If this is the device you'll use most often with Duo then you may want to enable automatic push requests by changing the When I log in: option and changing the setting from "Ask me to choose an authentication method" to "Automatically send this device a Duo Push" and click Save. With the automatic push option enabled Duo automatically sends an authentication request via push notification to the Duo Mobile app on your smartphone.

Click Continue to login to proceed to the Duo Prompt.


Your device is ready to approve Duo authentication requests. 

Add or Manage Devices

You can add a new authentication device or manage your existing devices in the future via the Duo Prompt. Need help? See Duo - Adding a Device.

Please contact the Eagle Help Desk if you ever need assistance to change your phone number, re-activate Duo Mobile, or add an additional phone.

KeywordsDuo, enrollment, 2step, 2 step, 2-step,   Doc ID81176
OwnerTravis S.GroupUW-La Crosse
Created2018-03-28 08:51 CDTUpdated2021-07-28 10:19 CDT
SitesUW-La Crosse
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