Duo - One-Time Passcode or Bypass Code

How to obtain a one-time passcode for Duo.

Did you forgot your Duo authentication device (fob or phone) at home or is your Duo authentication device not working currently? Don't worry, you can obtain a one-time passcode or a bypass code without it. There are two options in which you can do this.


Option #1: One-Time Passcode

If you have access to your Text Enabled Phone or Non-University Email and/or have this personal contact information updated. 
  • *Important Note: If you need to update your Non-University Email and/or Text Enabled Phone, then please check out the KB article called "How do I update my personal information?" for more assistance.  

1. Go to the password reset page at https://www.uwlax.edu/info/password-reset/.

2. Click on Duo Device

3. Get through the "I'm not a robot" page by doing what is prompted and click Next

4. Log in using your NetID and password. 

5. Click on One-time passcode.

6. Select either Non-University Email or Text Enabled Phone to send your self a one-time passcode and click Send
7. Your one-time passcode has been successfully sent if you see the message "Your bypass code has been sent!" on the next page. 

8. Once this one-time passcode has been received, then you can enter it into the Enter a Passcode option when prompted by Duo when logging into your account. 

*Note: This passcode that was sent to you will only work once. If you need a new one, then you'll have to go through this process again.

Option #2: Bypass Code

If Option #1 does not work or you are unable to send yourself a one-time passcode to your Text Enabled Phone or Non-University Email even after updating your personal contact information. 
  • *Notes: 
    • We do not share Duo bypass codes via email or ticket or chat due to security reasons. 
    • Manual bypass codes are usually set to work for one day or less. 
    • This is typically used for last resort only when all options have failed.  
  1. Call the Eagle Help Desk directly at (608) 785-8774 to obtain a bypass code. 
  2. Enter that bypass code into the Enter a Passcode option when prompted by Duo while logging in your account. 

*Need more help? Contact the Eagle Help Desk

Keywords:Duo, one-time passcode, passcode, forgot, fob, phone, bypass, code, device   Doc ID:89702
Owner:Erin B.Group:UW-La Crosse
Created:2019-02-14 09:39 CSTUpdated:2022-01-12 14:14 CST
Sites:UW-La Crosse
Feedback:  0   0