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Account - Password Reset Help - Retiree & Emeriti Eagle Email

Step-by-step instructions for UWL retirees and emeriti to change their Eagle Gmail password, recover a forgotten password, and set up recovery options to enable self-service password recovery in the future.

Important:

  • Your Eagle account is a Gmail account, so the password reset process is the same as resetting a personal Gmail account.
  • These Gmail accounts are only meant for those who have retired with emeritus status and have requested them through Human Resources (opens in new tab).

Change Password

  1. Go to the Gmail homepage (opens in new tab) and click Sign in.

    Gmail homepage with a Sign In button in the upper right corner

    Note: You may be redirected to the Google Sign In page right away instead.

  2. Type your full Eagle email address (including @eagle.uwlax.edu) and click Next.

    Google Sign In screen with an email address field and Next button

  3. Enter your password and click Next.

    Google Sign In screen with a password field and Next button

  4. Navigate to your Google Account. In the upper right corner of the page, click the circle showing your initials or profile photo, then click Manage your Google Account.

    Google account menu showing profile photo, account name, email address, and a Manage your Google Account button

    Or click Google apps (the grid of 9 dots in the upper right corner), then click Account.

    Google Apps grid menu with Account option highlighted

  5. Click the Security tab in the left navigation column.

    Google Account page with Security tab highlighted in the left navigation menu

  6. Under the Signing in to Google section, click Password.

    Google Account Security page showing the Signing in to Google section with Password option and the date it was last changed

    Note: You can also see when you last changed your password here.

  7. Re-enter your current password to verify your identity and click Next.

    Google password verification screen with a password field and Next button

  8. Create your new password, confirm it, and click Change Password.

    Google Change Password screen with fields for new password and confirm new password, and a Change Password button

Your password has been successfully changed when you see a confirmation on the next page.

Recover Password

  1. Go to the Gmail homepage (opens in new tab) and click Sign in.

    Gmail homepage with a Sign In button in the upper right corner

    Note: You may be redirected to the Google Sign In page right away instead.

  2. Type your full Eagle email address (including @eagle.uwlax.edu) and click Next.

    Google Sign In screen with an email address field and Next button

  3. Click Forgot password?

    Google Sign In screen with the Forgot password link highlighted below the password field

  4. Follow the prompts to recover your account. This may include entering a previous password or receiving a verification code by phone or recovery email.

    Google account recovery screen showing a Try Another Way option for users who cannot complete the current verification step Google account recovery screen with a field to enter the phone number associated with the account Google account recovery screen with a field to enter the recovery email address associated with the account

Note: If you did not set up password recovery options before forgetting your password, or if you see the message "Contact your domain admin for help," you will need to contact the Eagle Help Desk.

Google Sign In error screen displaying the message: Contact your domain admin for help signing in

If you successfully verify your identity, you will be prompted to create a new password and can then sign in with it.

Setting Up Password Recovery Options

We strongly recommend setting up recovery options while you still have access to your account. This allows you to recover your password on your own in the future.

  1. Sign into your Eagle email account and navigate to your Google Account.

    Google account menu showing profile photo, account name, email address, and a Manage your Google Account button

  2. Click the Security tab in the left navigation column.

    Google Account page with Security tab highlighted in the left navigation menu

  3. Scroll down to the Ways we can verify it's you section and click Recovery phone and/or Recovery email to add them.

    Google Account Security page showing the Ways we can verify it's you section with Recovery phone and Recovery email options

  4. Re-enter your password to verify your identity and click Next.

    Google password verification screen with a password field and Next button

  5. Enter or edit your recovery phone number and/or recovery email address.

    Google Account screen showing a field to enter or edit a recovery email address Google Account screen showing a field to enter or edit a recovery phone number

Once your recovery options are saved, you will be able to recover your Eagle email password on your own if you ever forget it.

Need Help? Contact the Eagle Help Desk.


Keywords:
Eagle email, Gmail, retiree, emeriti, emeritus, password reset, change password, forgot password, recover password, recovery email, recovery phone, Google Account, security, two-factor, verification, @eagle.uwlax.edu, domain admin, Eagle Help Desk 
Doc ID:
93116
Owned by:
David H. in UW-La Crosse
Created:
2019-07-15
Updated:
2026-02-26
Sites:
UW-La Crosse