KnowledgeBase User's Guide Search Results

KB User's Guide - Documents Tab - Using the Campus Access Setting to Protect Content

The Campus Access field allows individual documents to be put behind a general campus login (e.g. user is required to have valid campus login credentials) and therefore not accessible to the general public.

• Group: KB User's Guide
• Views this week: 243
• Total views: 45228

ID: 43893

KB User's Guide - Understanding Access to Documents

The purpose of this document is to outline the many ways in which a document can be made available to certain (or all) audiences within the Knowledgebase (KB) system. There are several options that require specific setup and settings to make ...

• Group: KB User's Guide
• Views this week: 230
• Total views: 11659

ID: 135986

KB Author Training - Editing an Existing Document

This document contains instructions for editing an existing document. For detailed information about other aspects of the document editor, please continue with this training series or return to the 23277.

• Group: KB User's Guide
• Views this week: 212
• Total views: 48401

ID: 23215

KB Author Training - Revisions

This document describes the revision features of the KB document editor.

• Group: KB User's Guide
• Views this week: 171
• Total views: 49025

ID: 23631

KB Author Training - Creating a New Document

This document provides background information on the process of creating a new KB document. It also includes a training exercise that demonstrates the document editor's basic functionality. For detailed information about specific aspects of the ...

• Group: KB User's Guide
• Views this week: 188
• Total views: 55848

ID: 23149

KB User's Guide - Settings Tab - Group Spaces Screen

There are options that can be set at the site level so that each KB Administrator can choose the best options for their users.

• Group: KB User's Guide
• Views this week: 163
• Total views: 34715

ID: 18597

KB User's Guide - Stats Tab - Doc Events

The Doc events stats uses data from the Comments and events log on each document. You may use one of 58 displays of information, or you may combine reports for more detailed information.

• Group: KB User's Guide
• Views this week: 133
• Total views: 17082

ID: 112403

KB User's Guide - Documents Tab - Adding Images and Other Files to Your Documents

This document describes the various ways that you can add images and other supplemental files to your KB documents.

• Group: KB User's Guide
• Views this week: 340
• Total views: 61827

ID: 5722

KB User's Guide - Documents Tab - Left Navigation Bar Links

Menu items on the left-hand side of the Documents Tab in KB Admin Tools

• Group: KB User's Guide
• Views this week: 267
• Total views: 61233

ID: 8537

KB User's Guide - Documents Tab - Editing an Existing Doc

This document explains how to edit published (i.e., Active) or draft (i.e., In Progress, In Review, or Inactive) documents.

• Group: KB User's Guide
• Views this week: 145
• Total views: 38877

ID: 5252

KB User's Guide - Documents Tab - Using the KB Link Doc Feature

The KB Link Doc feature allows you to link to easily link to another KB document. This document explains how the KB Link Doc feature works and how to add use it in your own documents.

• Group: KB User's Guide
• Views this week: 99
• Total views: 16031

ID: 114308

KB User's Guide - Documents Tab - Using the "Create a Doc from..." Page

This document explains how to access and use the templates you have created from the "Create a Doc from..." page.

• Group: KB User's Guide
• Views this week: 80
• Total views: 29653

ID: 10111

KB User's Guide - Topics Tab - Displaying the Meta-Description of a Topic In Search Results

On this page, we describe how to associate a document with a topic, so that when a user selects the topic from the dropdown list on the live site, the content of that "super doc" will be displayed above the list of search results.

• Group: KB User's Guide
• Views this week: 178
• Total views: 37710

ID: 6275

KB User's Guide - Documents Tab - Restoring a deleted document

Once a KB doc has been deleted, only someone with "Publish" rights can restore that KB doc back. This doc explains how to restore a deleted doc.

• Group: KB User's Guide
• Views this week: 239
• Total views: 33150

ID: 20682

KB User's Guide - Settings Tab - Requiring Review Comments

By default, authors are not required to enter a comment prior to editing an published document. This document describes how to change that setting for your group space so that comments are required.

• Group: KB User's Guide
• Views this week: 172
• Total views: 33461

ID: 8956

KB User's Guide - Documents Tab - Viewing a Summary of Document Metadata

The document information section summarizes basic information about KB document metadata. The data is neatly organized at the bottom of individual documents when they are viewed on your live site or in the KB Admin Tools.

• Group: KB User's Guide
• Views this week: 153
• Total views: 20203

ID: 112060

KB User's Guide - Document Edit Screen Overview

This document provides users of the KnowledgeBase with a general introduction to the new document edit screen. This new interface is available to all groups as of September 18, 2025 and will eventually replace the original edit screen.

• Group: KB User's Guide
• Views this week: 256
• Total views: 5063

ID: 150385

KB User's Guide - Documents Tab - Purging Content in Trash Queue Documents

Once a document has been deleted, it is moved to the Documents in Trash section. Once there, a document can be purged from your group space entirely. This document explains how to Purge a document found in the Trash queue.

• Group: KB User's Guide
• Views this week: 182
• Total views: 39559

ID: 5245

KB User's Guide - Home Tab - My Profile

The My Profile screen allows you to change personal information in your user profile. From this page, you can also adjust how you interact with the KB by adjusting your default KB group, default tab and the editor mode selection that best suits ...

• Group: KB User's Guide
• Views this week: 212
• Total views: 40780

ID: 8529

KB User's Guide - Documents Tab - LinkTopic

The Link Topic function provides an easy way to link a user to a topic-filtered search, where the link text will be automatically updated to display the current topic name. This document will show you how to use this function to add a topic link to ...

• Group: KB User's Guide
• Views this week: 159
• Total views: 36201

ID: 15194