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Closed Captioning (CC) Services for Media at UWL

Information regarding closed captioning (CC) services for media available at UWL.

Captioning Capabilities of Content Creation and Management Tools and Video Conferencing Platforms

Closed captioning enhances the principles of universal design for viewers and learners. Instructors are encouraged to be proactive and provide CC with video materials used for teaching. Video content associated with any UWL public facing materials should also be captioned (e.g. promotional videos). Captioning provides an additional representation of information. 

 Technology

KB Article

Synchronous Captioning

Asynchronous Captioning

Department Cost

MyMedia - MediasiteMediasite (Captioning) - Adding and Editing CaptionsNot Applicable Yes - MachineYes - Using Vendor
MyMedia - KalturaKaltura (Captioning) - Adding and Editing CaptionsNot ApplicableYes - MachineYes - Using Vendor

WebEx - Cisco

Yes - per a volunteer participate Yes - Machine if event recorded
Teams - MicrosoftOffice 365 - Microsoft Teams - Use Live Captions in a Teams MeetingYes - machine captionsYes - Machine if event recorded
Collaborate Ultra - Blackboard
Yes - per a volunteer participate Yes - Machine if event recorded

Captioning Type Definitions:
  • Machine captioning uses a built-in artificial intelligence 
  • Human captioning is done by a person, either a paid transcription, meeting participant or after the fact
  • Synchronous means that it is happening in real time during the event
  • Asynchronous means that is is available at anytime since it is a recording 


If an instructor has a student with a documented disability who needs captioning, please contact the ACCESS Center at accesscenter@uwlax.edu or 608.785.6900.  They will assist you with your captioning request. Instructors should also review the ACCESS Center’s material on captioning.


Captioning for externally or already created video materials:

  • Contact the Eagle Help Desk to learn about UWL's Closed Captioning (CC) Services for media. A third-party vendor provides transcription services at a per-minute charge. The Eagle Help Desk will provide information about setting up the account with the vendor.  

Captioning for video conference and/or lecture capture media:

  • My Media (Kaltura) - captioning generated within the software
  • MyMedia (Mediasite) - captioning generated within the software
    • Requesting and editing captions 
    • Both Kaltura and Mediasite allow the content creator to edit the machine generated captions and to add an editor to help edit.   

Speech-to-text real time captioning for video conference (will not be ADA compliant unless editable)  

*Note: Due to high level of variation in the quality of captioning, it is important that the ACCESS Center is consulted when the CC is being generated/created for a student with a documented disability.  A staff member with a documented need for accommodation should work through Human Resources. 




Keywords:Closed, Captioning, CC, access, accessible, accessibility, video, teaching, learning, tools, features, MyMedia, mediasite, kaltura, cisco, webex, teams, microsoft, zoom, collaborate, ultra, blackboard,   Doc ID:104556
Owner:Erin B.Group:UW-La Crosse
Created:2020-07-31 12:50 CDTUpdated:2020-08-06 09:20 CDT
Sites:UW-La Crosse
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