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Collaborate Ultra- troubleshooting

Here are some troubleshooting tips for joining Collaborate Ultra and fixing audio or video issues.

Joining issues (Network Connection)

Sharing audio/video issues

Hearing audio issues

  • Check the audio and video in My Settings change your audio/video source. 
  • Check your volume.
  • Check the sound input on your computer (Windows or Mac see above)
  • Try rejoining the session. 
  • Restart you computer.
  • Call in using the audio dial in number.

Sharing Content (seeing content) issues

  • You and/or users can't see content you are sharing. Stop sharing and try again. 
  • Make sure you are clicking on the correct screen/application/tab to share. 
  • Why can't I share my screen?

Additional Tips

  • Restart your computer prior to joining a synchronous session.
  • If applicable, join the meeting early to ensure everything is working correctly.
  • Limit video use. Use video during the session only when necessary.
  • Check out this link for best practices for best experience from Collaborate Ultra.
  • Still having trouble?

See Also:

Keywords:synchronous, instructors, students, webcam, audio   Doc ID:104621
Owner:Stephanie S.Group:UW-La Crosse
Created:2020-08-04 10:06 CDTUpdated:2021-05-11 12:00 CDT
Sites:UW-La Crosse
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