Collaborate Ultra- troubleshooting

Here are some troubleshooting tips for joining Collaborate Ultra and fixing audio or video issues.

• Check internet speed status.
• Collaborate Ultra Connection information.
• Provide an audio dial in number.
• Try a different browser. Browsers that are supported by Blackboard Collaborate.
• Use a hard-wired (Ethernet) connection, if available. If not available, use a Wifi connection. If using Wifi, try to be as close to the router as possible.
• Close other programs. Close all programs and streaming services on your computer except for the browser you are using for your Collaborate session.
• Restart your computer prior to joining a synchronous session.

• When you first join a Collaborate Ultra session, you will go through audio and video testing. 
• Make sure your the audio/video icon is turned on. 
• Check your volume. Check that your camera isn't covered. 
• Check the audio and video in My Settings during a session if you need to test again or change your audio/video source. 
• Make sure your browser is up-to-date and that it has permission to access your camera and microphone.
• Make sure the settings are allowed on your computer:
• For Windows
• Camera Help (Changing settings, switching cameras, and webcam help)
• Fixing Sound Problems (Troubleshooting, drivers)
• Adjusting Audio for Different Applications
• Microphone Not Working (Windows 10)
• Checking privacy settings for Windows (includes camera and microphone)
• For Mac
• Adjusting Sound Settings (Internal speaker settings)
• Sound Input Settings (Device, input volume, background noise)
• Checking privacy settings for Mac (includes camera and microphone)

Hearing audio issues

Sharing Content (seeing content) issues

• You and/or users can't see content you are sharing. Stop sharing and try again. 
• Make sure you are clicking on the correct screen/application/tab to share. 
• Why can't I share my screen?