Zoom Support - FAQs

What is Zoom?  

Zoom helps businesses and organizations bring their teams together in a frictionless environment to get more done. It is an easy, reliable cloud platform for video, voice, content sharing, and chat runs across mobile devices, desktops, telephones, and room systems. Zoom is publicly traded on Nasdaq (ZM) and headquartered in San Jose, California (https://zoom.us/about).

Frequently asked questions (from Zoom Support) 

• Getting started with Zoom
  • Getting started on Windows and Mac
  • Getting started with iOS
  • Getting started with Android
• Scheduling a meeting
• Joining a meeting
  • *Note: You do not need a Zoom account in order to join a meeting. Only the person hosting will need to use their Zoom account. 
• Zoom webinars
• Meeting and webinar features
• My Zoom account 
  • Your Zoom account is managed by UWL. Sign in using your UWL email address and current password at https://uwlax-edu.zoom.us/.
    • If you need to reset your expired or forgotten password in order to log into Zoom, then you will have to use the password reset page.  
      • KB article: Password Reset Help
  • Need more more information about how to sign into your Zoom account? Then check out this KB article: Zoom - How do I sign in? 
• Troubleshooting

More Useful Information or Support Articles from Zoom Support

• Joining & Starting
• Zoom video tutorials
• Error codes and messages for meetings and webinars
• Zoom Service Status 

Download Zoom

• Faculty and staff using a UWL-owned computer/device can download the Zoom client via the Software Center (UWL-owned PC) or via Self Service (UWL-owned Mac).
• Or UWL staff and students can download the Zoom client here at https://uwlax-edu.zoom.us/ or at the Zoom Download Center.
  • *Note: If you do not have the Zoom client downloaded yet and you try to join a meeting, then you will also be prompted to download the client as well. 

Related KB articles

• Zoom Orientation Videos from UWL ITS
• Webcam and Microphone Troubleshooting Tips
• Video Technology Tools for Teaching & Learning
• Zoom - How do I sign in?
• Zoom - Breakout Rooms
• Zoom - Screen Sharing
• Zoom - Virtual Background
• Zoom - Using Closed Captioning
• Zoom - Upcoming Meeting Reminders
• Zoom - Waiting Room
• Zoom - Replying and Managing Chat Messages
• Zoom - Changing the Video Layout
• Zoom - Recording

Need more help with Zoom?

• Check out the Zoom Support website at https://support.zoom.us/hc/en-us.
• Contact the Eagle Help Desk.