Duo - Verify Ownership Message

If you receive the Verify Ownership Message after entering you phone number you will need to complete setup this way.

Supported Browsers: Chrome, Firefox, Safari, Internet Explorer 8 or later, and Opera.

1. Verify Ownership of the Phone Number.

Contact the Eagle Help Desk at x8774 before continuing unless you personally have setup your phone number on more then one account. Failure to do so may result in someone else sending you their SMS/Text Duo code. The Eagle Help Desk can determine who has added your phone number to their account in error.

Click Text me


Enter the code you receive via text



Click Continue



2. Dismiss the Enrollment Successful! screen. 

If you only want SMS/Text Messages then you are done. If you want to setup Duo Mobile then please continue to Step 3. 




3. Edit the phone in question

Click Device Options



Choose Active Duo Mobile or Reactivate Duo Mobile



4. Choose Your Authentication Device Type

Choose Mobile phone and click Continue


5. Type Your Phone Number

If the screen below does not appear then go to Step 6. Otherwise, select your country from the drop-down list and type your phone number. Use the number of your smart phone/cell phone that you'll have with you when you're logging in to a Duo-protected service. 

Then double-check that you entered it correctly, check the box, and click ContinueIf you're enrolling a tablet you aren't prompted to enter a phone number.



6. Choose Platform

Want to know more about your 2-Step Authentication options? See Duo - Frequently Asked Questions (FAQ)

If setting up Duo Mobile and SMS/Text choose one of the first 3 options below then click Continue and go to Step 7 below.



If setting up for SMS/Text Messages ONLY choose Other (and cell phones), click Continue and go to Step 10 below.



7. Install Duo Mobile

Why use Duo Mobile?

  • It's fast & easy
  • Works in any country
  • Doesn't require cell service

Duo Mobile is an app that runs on your smartphone and helps you authenticate quickly and easily. During setup of Duo Mobile, please make sure to to "Allow Notifications" and "Allow Access to Your Camera" if prompted. If notifications are turned off for Duo Mobile you will not receive notifications when trying to login. If Duo Mobile does not have access to your camera you cannot complete the setup (after setup you may disable access to the camera for Duo Mobile).

Follow the platform-specific instructions on the screen to install Duo Mobile. After installing Duo Mobile return to the enrollment window and click I have Duo Mobile installed.



8. Activate Duo Mobile

Activating the app links it to your account so you can use it for authentication.

On iPhone, Android, and Windows Phone activate Duo Mobile by scanning the barcode with the app's built-in barcode scanner. Follow the platform specific instructions for your device:


The Continue button is clickable after you scan the barcode successfully.



9. Configure Device Options (optional)

You can use Device Options to give your phone a more descriptive name, or you can click Add another device to start the enrollment process again and add a second phone or another authenticator.

If this is the device you'll use most often with Duo then you may want to enable automatic push requests by changing the When I log in: option and changing the setting from "Ask me to choose an authentication method" to "Automatically send this device a Duo Push" and click Save. With the automatic push option enabled Duo automatically sends an authentication request via push notification to the Duo Mobile app on your smartphone.

When done, click Finish Enrollment.


10. Congratulations, you are all done!



Please contact the Eagle Help Desk if you ever need assistance to change your phone number, re-activate Duo Mobile, or add an additional phone.




Keywords:Duo, enrollment, 2step, 2 step, 2-step, verification, verify, ownership   Doc ID:81569
Owner:Travis S.Group:UW-La Crosse
Created:2018-04-11 14:32 CSTUpdated:2018-04-12 07:12 CST
Sites:UW-La Crosse
Feedback:  0   0