Duo - One-Time Passcode or Bypass Code

How to obtain a one-time passcode for Duo.

Did you forgot your Duo authentication device (fob or phone) at home or is your Duo authentication device not working currently? Don't worry, you can obtain a one-time passcode or a bypass code without it. Here are two options:

Option #1: One-Time Passcode 
If you have access to your Text Enabled Phone or Non-University Email and/or have this contact information updated in your MyUW System (HR) portal under Personal Details.

1. Go to the password reset page at https://www.uwlax.edu/info/password-reset/.

2. Click on Duo Device

3. Get through the "I'm not a robot" page by doing what is prompted and click Next
4. Log in using your NetID and password. 

5. Click on One-time passcode.

6. Select either Non-University Email or Text Enabled Phone in order to send a One-time passcode to yourself. 

7. Enter that one-time passcode into the Enter a Passcode option when prompted by Duo while logging into your account. 

*Note: This passcode that was sent to you will only work once. If you need a new one, then you'll have to go through this process again.

Option #2: Bypass Code
If Option #1 does not work or you are unable to send yourself a one-time passcode to your Text Enabled Phone or Non-University Email.
  1. Call the Eagle Help Desk at (608) 785-8774 to obtain a bypass code. 
  2. Enter that bypass code into the Enter a Passcode option when prompted by Duo while logging in your account. 
*Note: We do not send bypass codes through email

Keywords:Duo, one-time passcode, passcode, forgot, fob, phone, bypass code   Doc ID:89702
Owner:Erin Z.Group:UW-La Crosse
Created:2019-02-14 10:39 CDTUpdated:2019-02-15 17:10 CDT
Sites:UW-La Crosse
Feedback:  0   0