Trouble Logging In? General Troubleshooting

General troubleshooting steps for getting back into your UW-L accounts.

1. Reset your password through the "Expired or Forgotten" option on the password reset page.

Frequently, issues logging into your account may be resolved by simply recovering your password. The forgotten or expired option on the password reset page allows you to change your password without having to log in. Please avoid using any auto-form filled, saved passwords, and that you correctly write down your password before attempting to log back in.

2. Clear your browser's cache and cookies.

Your internet browser may store information that may impede your ability to log-in. You may also find it beneficial to attempt to log-in with a different internet browser or through an incognito / private window.

3. Try using a private or an incognito window.

This gives you a fresh browser to work with and prevents browsing history, cache and cookies from being stored.

4. Determine if you are experiencing a Soft-Lock on your account.

This is a frequent issue that users may experience if they attempt to log in to their account while off campus. If you are experiencing a Soft-Lock on your account, you may find that you're able to log in to WINGs, but not Canvas or Office365(email).

5. Contact the Eagle Help Desk.

For further assistance, you may reach us by phone, email, or by our ticketing system and we will get back to you within our weekly business hours. 
In an effort to quickly resolve your issue, please provide as much information as possible; listing any necessary information and troubleshooting steps that have already been taken.

Keywords:general, troubleshooting, logging, in, log-in, log, password, reset, soft-lock, soft, lock, extranet, clear, cache, cookies, contact, eagle, help, desk   Doc ID:93640
Owner:Austin V.Group:UW-La Crosse
Created:2019-08-07 09:25 CDTUpdated:2020-03-03 12:05 CDT
Sites:UW-La Crosse
Feedback:  6   109