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Webcam and Microphone Troubleshooting Tips

This document provides technical troubleshooting for common issues with webcams and microphones.

Webcam and Microphone Troubleshooting Tips

Audio/Visual equipment is essential for conferencing systems such as Webex, Microsoft Teams, Blackboard Collaborate, Kaltura, Zoom and so forth, and troubleshooting issues can differ depending on if the tools are built into your computer or not. 

 Requirements

  • Webcam: Most laptops have a built-in webcam that will work fine. External webcams may be used. 
  • Microphone: Most laptops have a built-in microphone which should work fine. You can use a headset or earbuds that have a microphone, or you may have an option to call into remote meetings using a phone.

 Troubleshooting 

 If you're not using additional peripherals:
  • Make sure the computer has a mic/webcam. Most current laptops have a webcam and mic, but desktops usually don't.
  • Check the computer settings to make sure the camera and sound settings are correct. For the mic, check if the input sensitivity is too low or too high which could cause issues. 
  • Restart the computer.
  • For PCs/Windows, check the drivers to see if they are installed and updated
  • For Macs, make sure your operating system is updated
If you are using peripherals (such as a headset or external camera):
  • Check the computer settings to make sure the camera and sound settings are using the correct source. If there are multiple devices plugged in, there's a chance the webcam also has a built in mic and the settings are set to the default input and not to the one you require. Check the input sensitivity of your mic to ensure it is not too low or too high which could cause issues. 
  • Check the settings in the application to make sure the correct peripherals are selected. Also check to see if anything is muted in either the application or computer settings. 
  • Check the sound level as it can reset for peripherals back down to 0 when plugged in.
  • If you are using a headset/mic, there may be physical buttons on the device that also mute sound output, mic input and overall sound control. This will vary by device. 
  • Unplug the peripheral/s and plug them back in.
  • Try another port on the computer if available.
  • Restart your application. 

More Troubleshooting Resources

Applications - Camera and Microphone Settings:

Web Browsers - Camera and Microphone Settings:

For Windows:

For Mac:


Need more help? Contact the Eagle Help Desk




Keywords:webcam, camera, microphone, troubleshooting, tips, audio, settings, web, browsers, Google Chrome, Mozilla Firefox, Safari, Microsoft Edge, drivers, privacy, sound, Canvas, Kaltura, Collaborate, Ultra, Mac, PC, Windows, Jabber, webex, teams, Microsoft, applications, zoom, mobile,   Doc ID:99813
Owner:Erin B.Group:UW-La Crosse
Created:2020-03-31 14:05 CDTUpdated:2020-09-21 10:10 CDT
Sites:UW-La Crosse
Feedback:  4   3