Okta - Authenticator Removal Before Getting a New Phone

Here are the steps to remove your (old) phone from Okta, so Okta will work with your new phone.


When getting a new phone, the Okta app will transfer over and the UW account will be removed in the process. Before you erase, sell, trade-in or discontinue use of your old phone you will need to remove the Okta connection on it. 
To avoid issues, ITS strongly recommends more than one security device so you can authenticate into the myapps.uwlax.edu portal and remove old/unneeded devices.  With only one device, you get stuck in a loop of never finding the (only) device to send the initial push.

On Phone (Okta Verify App)

Open up the Okta Verify app, and tap the right arrow


Scroll down and tap Delete Account. This will remove the device from the Okta system.


Via Web Browser

In a browser, go to https://myapps.uwlax.edu

Enter your NetId or Email, Password, and Sign In, then Verify with the Okta MFA.

Okta sign in screen

On the MyApps portal page, in the upper right, click your Name > Settings

Click Name

Click Remove next to the current/old phone. If there are any Biometric Authenticators (ex. Windows Hello.. or MacBook TouchID), remove them also (they can be setup again later).

Set Up

Sign Out of MyApps.

To add your new phone, see Okta - Initial Setup[Link for document 131529 is unavailable at this time]

Need more help? Contact the Eagle Help Desk

KeywordsOkta, new phone, reset okta, remove authenticator, remove phone   Doc ID134875
OwnerDavid H.GroupUW-La Crosse
Created2024-01-19 12:45:23Updated2024-07-19 15:48:26
SitesUW-La Crosse
Feedback  2   5