Account - Change your password

How to reset or change your NetID password using the Forgot Password link on the Okta sign-in screen. Covers requesting a verification code by email, completing the MFA step, and creating a new password that meets UWL requirements. Includes steps for faculty and staff to sync their new password with a UWL-managed computer after an off-campus reset.

Reset Your Password

  1. Open a private or incognito browser window:
    • Chrome: Ctrl + Shift + N (Windows) or Command + Shift + N (Mac)
    • Firefox: Ctrl + Shift + P (Windows) or Command + Shift + P (Mac)
    • Safari: Command + Shift + N
    • Edge: Ctrl + Shift + N (Windows) or Command + Shift + N (Mac)
    Then navigate to UWL MyApps (opens in new tab).
  2. Enter your UW email address or NetID and click Next.
    Okta sign-in screen with email or NetID field and Next button
  3. Click Forgot Password.
    Okta sign-in screen with Forgot Password link below the password field
  4. Click Send Me an Email. A reset code will be sent to your UW email address and any alternate email you have added to Okta.
    Need to add an alternate email first? See Add a Secondary Email Address (opens in new tab).
  5. Choose how to receive your verification code:
    • Option A: Check your UW or alternate email inbox for the reset code. Check your junk folder if you don't see it.
    • Option B: Click Enter a Verification Code Instead to display the code directly in your browser.
    Okta screen offering the choice to check email or display the verification code in the browser
  6. Enter the verification code.
    Okta screen with field to enter the verification code
  7. Complete the Okta multi-factor authentication (MFA) step.
    Okta multi-factor authentication prompt
  8. Create your new password. Your password must meet the following requirements (full password requirements (opens in new tab)):
    • Be at least 14 characters long
    • Include uppercase and lowercase letters
    • Include at least one number
    • Include at least one special character (!@#$%^&*)
    • Not contain your NetID or name
    Okta screen with fields to create and confirm a new password
    Note: If you are off-campus, you may see an "Unauthorized" page after completing this step. This is normal — close the browser window and log in as usual with your new password.

For Faculty and Staff Off-Campus

After resetting your password, sync it with your UWL-managed computer:

  1. Connect to the UWL VPN. See VPN — Install and Connect (opens in new tab) for setup instructions.
  2. Lock your screen:
    • Mac: Apple Menu → Lock Screen
    • PC: Ctrl + Alt + Del → Lock
  3. Unlock your screen using your new password.

Still Having Trouble?

Contact the Eagle Help Desk:


Keywords:
password, reset, forgot password, change password, NetID, Okta, Wings, verification code, MFA, expired password, login, incognito, private window 
Doc ID:
155137
Owned by:
David H. in UW-La Crosse
Created:
2025-09-25
Updated:
2026-03-31
Sites:
UW-La Crosse