Sign-In Help for Okta
Get help signing in to your UW La Crosse account through Okta. Includes instructions for resetting your password, setting up MFA, and fixing common login problems.
What is Okta?
Okta is UW La Crosse's single sign-on system. One login gives you access to all your applications - Wings, Canvas, Office 365, and more.
Sign in at: UWL MyApps Page
How to Sign In
- Go to Okta: Visit UWL MyApps Page
- Enter your credentials:
- Username: Your UW La Crosse email (e.g.,
asmith@uwlax.edu) or NetID (e.g.,asmith) - Password: Your UW La Crosse password
- Username: Your UW La Crosse email (e.g.,
- Complete multi-factor authentication (MFA): Approve the push notification on your phone or enter a code from your authenticator app
- Access your apps: Click any application icon to launch it
First time signing in? You'll be prompted to set up multi-factor authentication (MFA) for added security. Follow the on-screen prompts to register your device.
Security Tip: If you're on a shared or public computer, always use an incognito/private browsing window and completely close the browser when finished.
Frequently Asked Questions
What should I do if I forget my username or password?
Forgot your password?
- Follow our step-by-step guide: Reset Your Password
- You'll need access to your UW email or an alternate email address
- Don't have an alternate email set up? Add one now
Forgot your username?
- Your username is your UW La Crosse email address (username@uwlax.edu) or your NetID
- Still unsure? Contact the Help Desk below
Why can't I access my account?
Common reasons and solutions:
- Wrong password: Try resetting it using our password reset guide
- Account locked: After multiple failed login attempts, your account may be temporarily locked. Wait 30 minutes or contact the Help Desk
- New student/employee: Your account may not be activated yet. Contact the Help Desk
- Browser issues: Clear your browser cache and cookies, or try an incognito/private window
Troubleshooting
I'm getting an error message when I try to sign in
Common errors:
- "Unable to sign in": Check that you're using your full UW La Crosse email address or NetID
- "Your credentials could not be verified": Your password may be incorrect. Try resetting it
- "Account locked": Wait 30 minutes or contact the Help Desk
My security image isn't showing up
- Close your browser completely and reopen it
- Try using an incognito/private browsing window
- Clear your browser's cookies and cache
- If the problem persists, you may need to re-register your browser
I didn't receive my MFA push notification
- Check that your phone has internet connectivity
- Try using "Enter a code instead" and manually enter the code from your authenticator app
- Need to set up a new device? See our MFA setup guide
I'm off-campus and having trouble signing in
- Make sure you're not on public/hotel Wi-Fi that blocks authentication
- Try using your phone's hotspot instead
- Some applications may require VPN access when off-campus
The page keeps refreshing or won't load
- Clear your browser cache and cookies
- Disable browser extensions temporarily
- Try a different browser
- Make sure JavaScript is enabled in your browser
I need to update my MFA device
- Sign in to Okta successfully on your current device
- Go to your account settings
- Add or remove authentication methods as needed
- See our MFA setup guide for detailed instructions
Still Need Help?
Eagle Help Desk
- Call: 608-785-8774
- Email: helpdesk@uwlax.edu
- Submit a ticket: Support Portal
- Hours: Monday–Friday, 7:30 a.m. to 4:30 p.m.
When contacting us about sign-in issues, please have ready:
- Your NetID or email address
- Your UWL issued ID or a government issued ID
- The exact error message you're seeing
- What device and browser you're using