Information Security - Quick Links & Services
For suspected or non-urgent incidents including lost devices, virus warnings, unexpected MFA prompts, or accidental data sharing, submit a ticket at support.uwlax.edu or email helpdesk@uwlax.edu. When encountering suspicious emails, do not click any links — forward the email immediately to the Help Desk. If you've already clicked a phishing link and entered credentials, change your password immediately on a different device and notify the Help Desk.
Take Action, Report Issues, and Access Security Services
Report a Cyber Security Incident
Not sure if it's an incident? It is better to report than to wait. When in doubt, start with the Help Desk.
URGENT INCIDENTS (Call Immediately)
Examples: Ransomware, compromised privileged accounts, or breach notices from vendors.
- Call the Eagle Help Desk: 608-785-8774
- Notify Cyber Defense: uwsa-cyberdefense@lists.wisconsin.edu
SUSPECTED / NON-URGENT INCIDENTS
Examples: Lost device, virus warnings, unexpected MFA prompts, or accidentally sharing sensitive data.
- Submit a Ticket: https://support.uwlax.edu/
- Email Support: helpdesk@uwlax.edu
PHISHING REPORTING
- Suspicious Email? Do not click links. Forward the email immediately to helpdesk@uwlax.edu (unsure which)
- Clicked a link? If you entered credentials, immediately change your password on a different device and notify the Help Desk.
Service Requests
- Software & Hardware Requests: All new software and renewals must go through the IT Purchasing process to ensure a proper Vendor Risk Assessment is completed.
- Password Resets:
Contact Information
- UWL Eagle Help Desk: For general tech questions, password resets, and account lockouts.
Phone: 608-785-8774
Email: helpdesk@uwlax.edu
Location: Wing Technology Center - UW System Cyber Defense: For confirmed data breaches and active security threats.
Email: helpdesk@uwlax.edu