Topics Map > Client Services
Account - How to Unlock Your Account
Are you having trouble logging into your account because your account is locked?
Try some of the tips on this page, mainly clearing the Cache & Cookies, or resetting your password. Note the section about a possible Okta lockout: Account - Trouble Logging In
If after a password reset, or if none of these tips worked, and your account still shows as locked, it's possible that your password has expired, or the Eagle Help desk will need to unlock the account.
If you have a Mac, and after a restart the mac's login screen shows your account is locked (and to try try again in X minutes), the Eagle Help Desk will need to re-bind the mac to Active Directory. This must be done in person at the help desk, and can't be done remotely.
Please stop by or contact the help desk here: Eagle Help Desk contact info and hours.