Account Locked - How to Unlock Your Account

How to unlock your account using the password reset page.

Are you having trouble logging into your account because your account is locked? Here is how you can unlock your account using the password reset page option called "Account Locked." 

**Important Notes
  • If you are locked out of your Duo account due to the error message: "Your account has been locked out due to excessive authentication failures. Please contact your administrator." (see image below), then you will have to contact the Eagle Help Desk in order to get your Duo account unlocked. 
  • This "Account Locked" feature on the password reset page DOES NOT unlock a soft lockout on your account. 

1. Go to and click on Account Locked

2. Check the "I'm not a robot" box, select the images if prompted, type in yes and then click Next.

3. Enter in your NetID and passsword and check the box with the message: "Check the box and log in to unlock your account." Then click Submit

4. Your account has been successfully unlocked if you see the page with the message: "Your account has been unlocked." 

5. If you are still unable to log into your account after this unlock process, then contact the Eagle Help Desk for more assistance. 

Keywords:account, lock, unlock, login, cannot, account, locked, Duo, out, administrator, contact, authentication, failure,   Doc ID:89823
Owner:Erin B.Group:UW-La Crosse
Created:2019-02-19 12:43 CSTUpdated:2020-07-01 07:01 CST
Sites:UW-La Crosse
Feedback:  0   0