Password Reset Help

A step-by-step guide for resetting your UWL password.

*Note for faculty/staff: If you are a faculty/staff member using a UWL-owned Mac and you currently know your password but you need to change it before it expires, then please use the application located on your UWL Mac called "Enterprise Connect" to change your password instead. Information about Enterprise Connect can be found here: https://kb.uwlax.edu/85618.


1.
Go to https://www.uwlax.edu/password/.


Or click on Password Reset found under the Faculty & staff QUICKLINKS on the homepage (https://www.uwlax.edu). 


Or click on Password Reset found under the Current students QUICKLINKS on the homepage (https://www.uwlax.edu). 



2. Click on Password Management



3. Check the "I'm not a robot" box, select the images if prompted, type in yes and then click Next



4. Select either Expired or Forgotten or Change Password depending on your password issue to continue with resetting or recovering your password. 




  • **If selected Expired or Forgotten, then fill in the requested information and click Next.  

    • Send yourself a verification code to your Non-University Email or Text Enabled Phone by checking the preferred method of contact. However, if you no longer have access to the listed accounts or phone numbers, then faculty and staff should contact Human Resources while students should contact Records and Registration to get their personal contact information updated. 



    • Type in the verification code that was sent to your Non-University Email or Text-Enabled Phone when prompted and then click Submit
 

    • Enter in your new password, enter it again to confirm it and then click submit to complete the password change. 
  • *Note: Your password has been successfully changed if you received a message on the page saying, "Your password has been successfully changed." If not, then try again. You can also try clearing your web browser's cache/cookies and browsing history, or use an incognito or private window before trying again as well.  


  • **If selected Change Password, then fill in your Net Id and password and click Submit. Then you should be prompted to type in a new password. 


    • Enter in your new password, enter it again to confirm it and click submit to complete the password change. 

  • *Note: Your password has been successfully changed if you received a message on the page saying, "Your password has been successfully changed." If not, then try again. You can also try clearing your web browser's cache/cookies and browsing history, or use an incognito or private window before trying again as well. 

Need more help? Contact the Eagle Help Desk. 



Keywords:password,password reset,password guide,resetting password, password help, help, change password, how to change password, password reset help, how to reset password   Doc ID:89101
Owner:Erin Z.Group:UW-La Crosse
Created:2019-01-15 11:23 CSTUpdated:2019-10-09 14:09 CST
Sites:UW-La Crosse
Feedback:  13   1