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Password Reset Help

A step-by-step help guide for resetting your UWL NetID password.

Faculty/staff? Do you know your password and it has not expired?

Student needing to recover a club email password? 

  • Password has not expired yet: Follow the steps below for Change Password and use the club email address for the NetID.
  • Expired Password: Have your advisor or supervisor contact the Eagle Help Desk directly at 608-785-8774 during our staff line hours in order to retrieve a new password or have them submit a ticket to grant you permission. Due to security reasons we do not share account passwords via email or ticket.   

Go to https://www.uwlax.edu/password/ then click on Password Management

 click middle option titled "Password Management"

Check the I'm not a robot box, select the images if prompted, type in yes and then click Next

Not a Robot
 
Select either Expired or Forgotten or Change Password depending on your password issue to continue with resetting or recovering your password. 

Expired or Fogotten
 

Expired or Forgotten

Enter Student ID number (if a UWL student) or Employee ID number (if a UWL faculty or staff member), birth date and then click Next.  

Note

  • Your Student ID number or Employee ID number is a set of numbers:
  • If you receive an error stating that "the information you provided does not match what we have on file" then verify the correct information was entered. If needed, verify your ID number and date of birth are correct with:

password reset enter ID number screen
 
Send yourself a verification code to your Non-University Email or Text Enabled Phone by checking the preferred method of contact and then select Send.

Note:

  • No longer have access to the listed email account or phone number (Need to update personal contact information?)
  • If you select Send without selecting or checking your Non-University Email or Text Enabled Phone, then it will give you an error and you will have to start the password recovery process over again. 

Send Code

Type in the verification code that was sent to your Non-University Email or Text-Enabled Phone when prompted and then click Submit.

password reset enter verification code

 
password reset enter verification code email

Enter your new password and ensure that it meets the requirements. Enter it again to confirm it then click submit to complete the password change. 

Note: Passwords will expire after 1 year or 365 days



Congratulations! "Your password has been successfully changed"

Note

  • If Your password has been successfully changed does not appear then please try again.   
  • If you receive an error, then your password did not meet the password requirements and you will need to start the password reset process over again. 

    The "
    Your passwords match!" message towards the end of the password reset process in which you try to submit your new password does not mean that your password meets the university requirements for complexity or history, so you will have to try again. 

Help prevent errors after a password change:

  • Clear your web browsers' "all time" history, cache and cookies
  • Update or clear out any "saved" passwords for your UWL accounts on your device(s). These could include:
    • Keychain (Mac, iOS), 
    • Your web browsers' saved passwords that you use to access UWL-based services,
    • Any saved passwords within UWL applications that are downloaded onto your device (i.e. Outlook, Office 365, etc...).

Change Password

Fill in your NetID and current password then click Submit. 

password reset change password option
 

Enter your new password and ensure that it meets the requirements. Enter it again to confirm it then click submit to complete the password change. 

Note: Passwords will expire after 1 year or 365 days



Congratulations! "Your password has been successfully changed"

Note

  • If Your password has been successfully changed does not appear then please try again.   
  • If you receive an error, then your password did not meet the password requirements and you will need to start the password reset process over again. 

    The "
    Your passwords match!" message towards the end of the password reset process in which you try to submit your new password does not mean that your password meets the university requirements for complexity or history, so you will have to try again. 

Help prevent errors after a password change:

  • Clear your web browsers' "all time" history, cache and cookies
  • Update or clear out any "saved" passwords for your UWL accounts on your device(s). These could include:
    • Keychain (Mac, iOS), 
    • Your web browsers' saved passwords that you use to access UWL-based services,
    • Any saved passwords within UWL applications that are downloaded onto your device (i.e. Outlook, Office 365, etc...).

Receiving an Error?

  • Clear your web browser's history, cache and cookies
  • Try using a private window, a different web browser or a different device. 
  • If you receive an error stating that "the information you provided does not match what we have on file" then verify the correct information was entered. If needed, verify your ID number and date of birth are correct with:
  • If you receive an error after trying to send a verification code to your non-university email or text enabled phone, ensure you have actually selected or checked the option you want to send the code to before hitting Send.  
  • If you receive an error, then your password did not meet the password requirements and you will need to start the password reset process over again. 

    Note: The "
    Your passwords match!" message towards the end of the password reset process in which you try to submit your new password does not mean that your password meets the university requirements for complexity or history, so you will have to try again. 


Need more help?
Contact the Eagle Help Desk



Keywordspassword, reset, guide, resetting, help, change, how to, page, expired, forgotten, students, faculty, staff, accounts, account, NetID, username, enterprise connect, recover, forgot,   Doc ID89101
OwnerDavid H.GroupUW-La Crosse
Created2019-01-15 12:23:46Updated2024-07-10 14:57:18
SitesUW-La Crosse
Feedback  3   9