Password Reset Help

A step-by-step help guide for resetting your UWL password.

*Note for faculty/staff: If you are a faculty/staff member using a UWL-owned Mac and you currently know your password but you need to change it before it expires, then please use the application located on your UWL Mac called "Enterprise Connect" to change your password instead. Information about Enterprise Connect can be found here: https://kb.uwlax.edu/85618.


1.
Go to https://www.uwlax.edu/password/.


Or click on Password Reset found under the Faculty & staff Quicklinks on the homepage (https://www.uwlax.edu). 


Or click on Password Reset found under the Current students Quicklinks on the homepage (https://www.uwlax.edu). 



2. Click on Password Management



3. Check the "I'm not a robot" box, select the images if prompted, type in yes and then click Next



4. Select either Expired or Forgotten or Change Password depending on your password issue to continue with resetting or recovering your password. 




Expired or Forgotten
  • **If selected Expired or Forgotten, then enter in either your Student ID number (if a UWL student) or Employee ID number (if a UWL faculty or staff member) along with your birth date and then click Next.  
  • *Note: Your Student ID number or Employee ID number is a set of numbers where your Student ID number was given to you by Admissions and can be retrieved from Records and Registration, or your Employee ID number was given to you by Human Resources and can be retrieved by Human Resources.  

    • Send yourself a verification code to your Non-University Email or Text Enabled Phone by checking the preferred method of contact. However, if you no longer have access to the listed email accounts or phone numbers, then faculty and staff should contact Human Resources while students should contact Records and Registration to get their personal contact information updated. 


    • Type in the verification code that was sent to your Non-University Email or Text-Enabled Phone when prompted and then click Submit


    • Enter in your new password and ensure that it is meeting the requirements. Then enter it again to confirm it and click submit to complete the password change. 
    • *Note: Your password has been successfully changed if you received a message on the page saying, "Your password has been successfully changed." If not, then try again.   
    • *Note: If you receive an error after trying to submit your new password, then your password did not meet the requirements and you will need to start the password reset process over again. 



Change Password
  • **If selected Change Password, then fill in your Net Id and password and click Submit. Then you should be prompted to create a new password. 


    • Enter in your new password and ensure that it is meeting the requirements. Then enter it again to confirm it and click submit to complete the password change. 

    • *Note: Your password has been successfully changed if you received a message on the page saying, "Your password has been successfully changed." 
    • *Note: If you receive an error after trying to submit your new password, then your password did not meet the requirements and you will need to start the password reset process over again. 


Receiving an error? 

Need more help? Contact the Eagle Help Desk




Keywords:password,password reset,password guide,resetting password, password help, help, change password, how to change password, password reset help, how to reset password   Doc ID:89101
Owner:Erin B.Group:UW-La Crosse
Created:2019-01-15 12:23 CDTUpdated:2020-03-09 09:24 CDT
Sites:UW-La Crosse
Feedback:  13   1