Password Reset Help - Remotely Changing Your Password on a UWL-Owned PC or Mac

Steps to take when changing your password on your UWL-owned PC or Mac while working off-campus.

To ensure the smoothest password change with your UWL-owned computer/device while working off-campus, please use the following steps below:



UWL-Owned PC/Windows
  1. Connect to the VPN called "Cisco AnyConnect" on your device.  
  2. Go to the password reset page at https://www.uwlax.edu/info/password-reset/ and change your password. 
  3. Lock your PC with "Lock" (or with the Windows Logo key + L) and then sign in using your newly created password to sync your PC's login password.  


UWL-Owned Mac
  1. Connect to the VPN called "Cisco AnyConnect" on your device. 
  2. Connect and use the pre-installed application called "Enterprise Connect" on your Mac to change your password.
    • *Important Note: DO NOT use the password reset page to change your password with your UWL-owned Mac, unless you are dealing with an expired or forgotten password. 
  3. Lock your Mac with "Lock Screen" (or with control + command + Q) and then sign in using your newly created password to sync your Mac's login password. 




*Important Note
  • To help prevent soft lockouts after a password change, it is advised to:
    • Clear your web browsers' "all time" history, cache and cookies
    • Update or clear out any "saved" passwords for your UWL accounts on your device(s). 
      • These could include: keychains (Mac-only) that use your credentials for UWL-based services, your web browsers' saved passwords that you use to access UWL-based services, and any saved passwords within UWL applications that are downloaded onto your device (like Office 365). 



*Need to re-install the VPN? Then check out this KB article here: https://kb.uwlax.edu/internal/page.php?id=93359
*Need more help? Contact the Eagle Help Desk




Keywords:password, reset, help, remote, off-campus, network, staff, faculty, pc, windows, mac, vpn, Cisco AnyConnect, Enterprise Connect, change, update,   Doc ID:102001
Owner:Erin B.Group:UW-La Crosse
Created:2020-05-12 11:02 CDTUpdated:2020-05-15 13:20 CDT
Sites:UW-La Crosse
Feedback:  2   0