1. If selected Expired or Forgotten, then enter in either your Student ID number (if a UWL student) or Employee ID number (if a UWL faculty or staff member) along with your birth date and then click Next.  

• *Notes: 
  • Your Student ID number or Employee ID number is a set of numbers where your Student ID number was first given to you by Admissions and can be retrieved from Records and Registration, or your Employee ID number was given to you by Human Resources and can be retrieved by Human Resources.  
  • If you receive an error stating that "the information you provided does not match what we have on file" after entering in your Student ID number or Employee ID number and date of birth, then please ensure that you have the correct information in order to proceed. This may include checking in with Records and Registration (if an Applicant or Student) and Human Resources (if a Faculty/Staff) to verify that your ID number and date of birth are correctly on file since they are the ones that will be able to correct or update that information instead.  

• However, if you no longer have access to the listed email accounts or phone numbers, then faculty and staff should contact Human Resources while students should contact Records and Registration to get their personal contact information updated. 
  • How do I update my personal information?
• If you select Send without selecting or checking your Non-University Email or Text Enabled Phone, then it will give you an error and you will have to start the password recovery process over again. 

3. Type in the verification code that was sent to your Non-University Email or Text-Enabled Phone when prompted and then click Submit. 

4. Enter in your new password and ensure that it is meeting the requirements. Then enter it again to confirm it and click submit to complete the password change. 

• Your password has been successfully changed if you received a message on the page saying, "Your password has been successfully changed." If not, then please try again.   
• If you receive an error after trying to submit your new password, then your password did not meet the password requirements and you will need to start the password reset process over again. 
  • The "Your passwords match!" message towards the end of the password reset process in which you try to submit your new password does not necessarily mean that your password will meet the university requirements for complexity or history, so you will have to try again if it errors out afterwards. 
• To help prevent soft lockouts after a password change, it is advised to:
  • Clear your web browsers' "all time" history, cache and cookies. 
  • Update or clear out any "saved" passwords for your UWL accounts on your device(s), especially after a password reset. 
    • These could include: keychains (Mac-only) that use your credentials for UWL-based services, your web browsers' saved passwords that you use to access UWL-based services, and any saved passwords within UWL applications that are downloaded onto your device (like Office 365). 

1. If selected Change Password, then fill in your NetID and current password and click Submit. Then you should be prompted to create a new password. 

2. Enter in your new password and ensure that it is meeting the password requirements. Then enter it again to confirm it and click submit to complete the password change. 

• Passwords must meet the following requirements:
  • Passwords must be at least 14 characters long
  • Must contain 3 of the 4 following requirements:
    • Upper case letters
    • Lower case letters
    • Numbers
    • Special characters(#, @, %, etc.)
  • Can NOT contain first name, last name or NetID
  • Can NOT be incremented to the next number i.e. EaglesRule!21 cannot be changed to EaglesRule!22
  • Passwords cannot be re-used
    
• *Note: Passwords will expire after 1 year or 365 days.

• Your password has been successfully changed if you received a message on the page saying, "Your password has been successfully changed." 
• If you receive an error after trying to submit your new password, then your password did not meet the requirements and you will need to start the password reset process over again. 
  • The "Your passwords match!" message towards the end of the password reset process in which you try to submit your new password does not necessarily mean that your password will meet the university requirements for complexity or history, so you will have to try again if it errors out afterwards.
• To help prevent soft lockouts after a password change, it is advised to:
  • Clear your web browsers' "all time" history, cache and cookies. 
  • Update or clear out any "saved" passwords for your UWL accounts on your device(s).
    • These could include: keychains (Mac-only) that use your credentials for UWL-based services, your web browsers' saved passwords that you use to access UWL-based services, and any saved passwords within UWL applications that are downloaded onto your device (like Office 365).

• Please try clearing your web browser's history, cache and cookies before attempting the password reset process or try using a private window, or try using a different web browser or use a different device instead. 
• If you are receiving an error after you have entered in your student ID or employee ID and date of birth, then please ensure that your information is correctly on file with UWL. Students will need to contact Records and Registration to correct or retrieve their information while employees will need to contact Human Resources to correct or retrieve their information. 
• If you are receiving an error after trying to send a verification code to your non-university email or text enabled phone, then please ensure that you have actually selected or checked the option that you want to send the code to before hitting Send.  
• If you are receiving an error towards the end of the process after trying to submit your new password, then please ensure that you are meeting the password requirements and try again.  
  • The "Your passwords match!" message towards the end of the password reset process in which you try to submit your new password does not necessarily mean that your password will meet the university requirements for complexity or history, so you will have to try again if it errors out afterwards.