Enter Student ID number (if a UWL student) or Employee ID number (if a UWL faculty or staff member), birth date and then click Next.  

Note: 

• Your Student ID number or Employee ID number is a set of numbers:
  • Student ID number was first given to you by Admissions and can be retrieved from Records and Registration,
  • Employee ID number was given to you by Human Resources and can be retrieved by Human Resources. 
    
    
• If you receive an error stating that "the information you provided does not match what we have on file" then verify the correct information was entered. If needed, verify your ID number and date of birth are correct with:
  • Records and Registration (if an Applicant or Student)
  • Human Resources (if a Faculty/Staff) 

Note:

• No longer have access to the listed email account or phone number (Need to update personal contact information?)
  • Faculty and Staff should contact Human Resources
  • Students should contact Records and Registration . 
  • Or Account - Update Personal Information
    
    
• If you select Send without selecting or checking your Non-University Email or Text Enabled Phone, then it will give you an error and you will have to start the password recovery process over again. 

• If Your password has been successfully changed does not appear then please try again.   
• If you receive an error, then your password did not meet the password requirements and you will need to start the password reset process over again. 
  
  The "Your passwords match!" message towards the end of the password reset process in which you try to submit your new password does not mean that your password meets the university requirements for complexity or history, so you will have to try again. 
  

Help prevent errors after a password change:

• Clear your web browsers' "all time" history, cache and cookies. 
• Update or clear out any "saved" passwords for your UWL accounts on your device(s). These could include:
  • Keychain (Mac, iOS), 
  • Your web browsers' saved passwords that you use to access UWL-based services,
  • Any saved passwords within UWL applications that are downloaded onto your device (i.e. Outlook, Office 365, etc...).

Fill in your NetID and current password then click Submit. 

Enter your new password and ensure that it meets the requirements. Enter it again to confirm it then click submit to complete the password change. 

Note: Passwords will expire after 1 year or 365 days

Congratulations! "Your password has been successfully changed"

• Clear your web browser's history, cache and cookies
• Try using a private window, a different web browser or a different device. 
• If you receive an error stating that "the information you provided does not match what we have on file" then verify the correct information was entered. If needed, verify your ID number and date of birth are correct with:
  • Records and Registration (if an Applicant or Student)
  • Human Resources (if a Faculty/Staff) 
• If you receive an error after trying to send a verification code to your non-university email or text enabled phone, ensure you have actually selected or checked the option you want to send the code to before hitting Send.  
• If you receive an error AFTER submitting the new password, then your password did not meet the password requirements and you will need to choose a new password. 
  
  Note: The "Your passwords match!" message towards the end of the password reset process in which you try to submit your new password does not mean that your password meets the university requirements for complexity or history, so you will have to try again.