Account - Trouble Logging In

Reset your password

Frequently, issues logging into your account may be resolved by simply recovering your password. You can reset your password using the Forgot Password option on the login screen: Reset Password on login screen. It's important to Have an Alternate email Address in Okta for this. Please avoid using any auto-form filled, saved passwords, and that you correctly write down your password before attempting to log back in.

Clear your web browser's cache, cookies and browsing history

Your internet browser may store information that may impede your ability to log-in. You may also find it beneficial to attempt to log-in with a different internet browser or through an incognito / private window.

Use a private or an incognito window

This gives you a fresh browser to work with and prevents browsing history, cache and cookies from being stored. 

Unlock your account 

Your may be experiencing a general account lockout due to too many incorrect password attempts when trying to access your accounts like WINGS, Canvas, email, or trying to access the UWL-Eagle WiFi with a bad/old password. Thus, you will be unable to log into anything UWL-related, including accessing the UWL-Eagle WiFi or logging into UWL campus computers. If you are experiencing a general lockout of all of your UWL accounts, please call the Help Desk at 608-785-8774.

However, an Okta lockout is a separate lockout that prevents you from logging into your UWL accounts that uses Okta like WINGS, Canvas or email due to excessive authentication failures. If you are experiencing an Okta lockout instead, then you will have to contact the Eagle Help Desk directly in order to have it manually unlocked. 

Need Help? Contact the Eagle Help Desk