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Here are some troubleshooting tips for Kaltura (My Media).

Check the Kaltura Status for any current outages or delays.  

Kaltura Capture recording issues 

Failed to record

  • Restart your computer (if you haven't done this in awhile)
  • Try re-downloading\updating Kaltura Capture (directions)-there may be a bug that this will fix
  • If you receive a failed to record error along with an error that says something about storage- check that you have enough storage space on your computer. 
Additional audio/video issues

Sharing Content (seeing content) issues

  • You and/or users can't see content you are sharing. Stop sharing and try again. 
  • Make sure you are clicking on the correct screen/application/tab to share. 

Kaltura Capture upload issues

Uploading times at the beginning of the semester tend to be slower due to a lot of users. 

Kaltura (My Media) API Access issue

  • Refresh page
  • Clear your browser cache and cookies
  • Try a different browser (Chrome is recommended)

If you are unable to resolve your issues with the above, send us a message with the video ID, and screenshots if possible. We may have to submit a ticket on your behalf to Kaltura Support. You can also search the Kaltura Knowledge Center for additional tips. 

See Also:

Keywords:My Media, Kaltura Capture, Webcam, audio, screen sharing, students, instructors   Doc ID:104620
Owner:Stephanie S.Group:UW-La Crosse
Created:2020-08-04 10:05 CDTUpdated:2020-10-05 11:44 CDT
Sites:UW-La Crosse
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