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Phishing - What to Do Immediately After You Have Clicked a Suspicious Link and/or Fell for a Phishing Scam

What to do immediately after you have clicked a suspicious link and/or fell for a phishing scam to prevent your account from becoming flagged as spam or to prevent any other suspicious activity.


If you feel that your UWL account may have been compromised after clicking a suspicious link and/or due to providing your UWL login credentials, then please reset your password as soon as possible (see Password Reset Help). The sooner you change your password, the greater the chance your UWL email account will not be flagged as a spam account and/or to prevent any other suspicious activity with your account. 

A Note about Okta: Our 2-step authentication process called "Okta" will also help prevent others from logging into your UWL accounts, even after you have provided your UWL login credentials. This is because the hacker or phisher would also need to have your Okta Security Method in order to fully comprise your account. Thus, it is less likely for your UWL email account to become a spam account. For more information about Okta, See Okta - FAQ (Frequently Asked Questions)

If you provided any other personal information, like banking account login credentials, credit card numbers, social media login credentials, etc., then please go to those companies' websites directly and change those passwords as soon as possible and/or contact those companies' IT support directly for further assistance. 

Other suggested actions to take afterwards:

  • Delete the phishing/scam email
  • Disengage from any conversations you have had with the malicious sender 
  • Mark the email as spam/phishing
  • Block the malicious sender
  • Warn others about the phishing email without forwarding the actual message/link to others so they don't fall for it too 
  • Report the incident to your local IT professionals

Phishing Educational Videos:

Related Information  

Have more questions or need more help? Contact the Eagle Help Desk.

Keywordsphishing, link, clicked, compromised, scam, email, password, attack, spam, action, immediately, cyber, security, hack, hacked, phish, click, password, credentials, login, Okta, taking, action,   Doc ID96191
OwnerDavid H.GroupUW-La Crosse
Created2019-11-25 10:35:55Updated2024-06-27 14:46:23
SitesUW-La Crosse
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