Topics Map > Client Services
Cyber Security - Phishing - What to do if You Fell for One
If you clicked a suspicious link or provided your UWL login credentials in response to a phishing email, act immediately — the sooner you respond, the better chance you have of preventing your account from being compromised.
Step 1: Reset Your UWL Password Now
Reset your password as soon as possible. See Password Reset Help (opens in new tab). The sooner you change your password, the less likely your account will be flagged as a spam account or used for other suspicious activity.
A Note About Okta
UWL's two-step authentication process (Okta) helps protect your accounts even if your password has been compromised. An attacker would also need access to your Okta security method to fully take over your account, making it less likely your email will become a spam account. For more information, see Okta — Frequently Asked Questions (opens in new tab).
Step 2: Secure Any Other Affected Accounts
If you provided any other personal information — such as banking credentials, credit card numbers, or social media login credentials — go directly to those companies' websites and change those passwords immediately. Contact their support teams if you need further assistance.
Other Recommended Actions
- Delete the phishing or scam email
- Disengage from any conversations with the malicious sender
- Mark the email as spam or phishing
- Block the malicious sender
- Warn others about the phishing email — but do not forward the original message or link
- Report the incident to the Eagle Help Desk
Phishing Educational Videos
These videos were created by UWL ITS to help you recognize phishing attempts in the future:
- Don't Click on the Link (opens in new tab) (captions available on YouTube)
- The Cyber Zone: The Link to Disaster (opens in new tab) (captions available on YouTube)
Related Information
Need more help? Contact the Eagle Help Desk.