Topics Map > CATL > Canvas

Kaltura-Troubleshooting

Here are some troubleshooting tips for Kaltura (My Media).

Check the Kaltura Status for any current outages or delays.  


Kaltura Capture recording issues 

Failed to record

  • Restart your computer (if you haven't done this in awhile)
  • Try re-downloading\updating Kaltura Capture (directions)-there may be a bug that this will fix
  • If you receive a failed to record error along with an error that says something about storage- check that you have enough storage space on your computer. You can delete files from the Kaltura Capture library on your computer or by locating the Kaltura media files directly on your computer.
Additional audio/video issues

Sharing Content (seeing content) issues

  • You and/or users can't see content you are sharing. Stop sharing and try again. 
  • Make sure you are clicking on the correct screen/application/tab to share. 

Kaltura Capture upload issues

Uploading times at the beginning of the semester tend to be slower due to a lot of users. 
  • If this takes longer than usual or stops, you can try stop and re-upload
  • Restart your computer (if you haven't done this in awhile)
  • Try re-downloading\updating Kaltura Capture (directions)-there may be a bug that this will fix (videos are stored locally on your computer so you shouldn't lose any in re-downloading the program)
  • If you are unable to re-upload from Kaltura capture,  locate media on computer and upload through My Media

Kaltura (My Media) API Access issue

  • Refresh page
  • Clear your browser cache and cookies
  • Try a different browser (Chrome is recommended)
  • Re-install Kaltura Capture


If you are unable to resolve your issues with the above, send us a message with the video ID, and screenshots if possible. We may have to submit a ticket on your behalf to Kaltura Support. You can also search the Kaltura Knowledge Center for additional tips. 


See Also:




Keywords:My Media, Kaltura Capture, Webcam, audio, screen sharing, students, instructors   Doc ID:104620
Owner:Stephanie S.Group:UW-La Crosse
Created:2020-08-04 09:05 CSTUpdated:2020-11-09 14:23 CST
Sites:UW-La Crosse
Feedback:  0   0