Faculty & Staff Technology Guide (2020-2021)

A technology overview for UWL faculty and staff.

Your NetID

Your NetID is an important part of your technology profile. It is your unique username allowing you to log into UWL technology services The format for faculty/staff is first initial and last name. For example: jdoe. 

Account and Password Management

ITS provides a convenient self-service password and account reset page. This tool helps faculty and staff gain first-time access, the ability to reset passwords, to unlock your account and manage your Duo devices 24x7 available at: https://www.uwlax.edu/info/password-reset/. Click on First Time Access if you have never used your NetID, click on Password Management if you need to recover or reset your password. Click on Account Locked if you are experiencing an account lockout. Click on Duo Device if needing to manage your Duo account and devices or send yourself a one-time passcode.  


Duo duoLogo-web.png

Duo is our 2-step authentication method needed when logging into UWL accounts, like Canvas, WINGS and email. This authentication method requires a second device, like using the Duo Mobile app on a smartphone, which is our most recommended and most common choice of Duo device. When logging in, you will need your username and password along with the numerical code that a Duo device generates. These codes change after a short time interval and can only be obtained from a Duo activated device which is assigned to your account. This makes your account more secure against online attacks and phishing because if your password becomes compromised, only you have access to the Duo device for your account.

techguideoffice365(2).pngMicrosoft Office 365

Microsoft Office is available for all UWL faculty/staff. In addition, faculty/staff are eligible to download Office 365 desktop or mobile apps at no cost for up to 5 personal devices. To gain access to Office 365, just go http://office365.uwlax.edu/ or go to the UWL home page at https://www.uwlax.edu/ and click the "Email" icon located at the top corner of the page. Once you log in to your Office 365 account, to install Office 365 for your desktop, click on the button that says Install Office [located in the upper right]. 


Canvas is our learning management system (LMS), and is the central hub for online course materials for face-to-face as well as entirely online classes. You can find Canvas resources and your login page at: https://www.uwlax.edu/canvas.
  • Call Canvas Support first for any Canvas related issues at 1(833)-826-8719 or for more information about Canvas Support, check out this KB article: Canvas - How do I get help with Canvas? 
  • CATL is the department that supports Canvas. 


WINGS is the name for UWL's Student Information System (SIS). This software provides students, faculty, and staff with access to information relating to recruiting and admissions, records and registration, financial aid, student financials, and enhanced self-service capabilities. 

UWL Mobile

This site provides a wealth of information on the campus. You can view your courses, e-mail, connect via social media, see maps, and utilize a host of other resources. It can be viewed from your computer or any mobile device. Give it a try at: https://wings.uwlax.edu/mobile


Virtual Desktop

This service allows campus faculty, staff, and students to use their Windows, Macintosh, Apple iOS, or Android devices to connect 24x7 to a Windows desktop and software like those in the ITS computer classrooms and labs. 


VPN (Virtual Private Network) CiscoAnyConnectVPNLogo.png

UWL's VPN service allows any UWL associate to connect to campus remotely from any available network connection almost anywhere in the world: including from home, from many hotels, and even from within some company networks. 

techguidefilestorage.pngOnline File Storage

Faculty and staff have existing file storage through OneDrive (1 TB), Google Drive (30GB), and our UWL network storage or the U: Drive (15GB). Online files can be accessed using your NetID from campus computers, from home, and as read-only files online. 

Antivirus & Malware Software AMPLogo.png

ITS encourages safe, virus free, computing. Without antivirus software your computer can become severely infected. All faculty/staff computers have Cisco AMP installed automatically. 

techguidewifi.pngWireless Access techguideeaglewifi.png

Wireless is available throughout campus. UWL-Eagle is a secure wireless network which requires you to enter your NetID and password. This should be your default wireless network for full access for UWL faculty and staff. 

GooglegSuiteIcon.pngAccess to Other Productivity Tools

UWL may utilizes Office 365 campus-wide, but faculty and staff also have access to Google Drive, Sheets, Sites, etc. You may access all of these tools through the Quicklinks under "Faculty & staff" at the UWL homepage at https://www.uwlax.edu/ or sign into your UWL Google account by using your UWL email address and current password at https://accounts.google.com.

Video Technology Tools for Teaching & Learning VideoConferenceIcon.png

There are a variety of video technology tools for teaching and learning available to faculty and staff. For more detailed information of what is available at UWL, then please check out the KB article: Video Technology Tools for Teaching & Learning.

Classroom Directory Classroomicon.png

The classroom directory is a searchable resource that identifies classrooms by filterable criteria. Information in the details on the classrooms includes but is not limited to the following: seating capacity, room type, display technology, room photos interactive 360 room photo. 

Available Software for UWL-Owned Computers 

Software is available to download on UWL-owned computers, like Office 365, Adobe Creative Cloud and SPSS, either via the Software Center if using a UWL-owned PC or via Self Service if using a UWL-owned Mac. For more information on what is currently available for UWL computers and labs, then please go here at https://www.uwlax.edu/its/software-email-and-calendar/computer-software-list/

start-software-center.pngSoftware Center (UWL-PC)SelfService.pngSelf Service (UWL-Mac)


Computer Technology Purchases

For recommendations and purchasing information for University-owned computers go to https://www.uwlax.edu/its/technology-purchases/purchasing/#tab-uwl-departments. Special pricing for personal computers for UWL staff and students through Dell and Apple is also available.

Software Purchases

Faculty and Staff should work with ITS Client Services to request software purchases and installation. A ticket can be made with the request type I have a request > Software Installation or by clicking this link: https://support.uwlax.edu/helpdesk/WebObjects/Helpdesk.woa/wa/TicketActions/new?

KnowledgeBase (KB)

Our online knowledge base is available 24/7 for your technology troubleshooting needs. Check at the KB at  https://kb.uwlax.edu/.


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Eagle Help Desk EagleHelpDeskLogo.png

For more information about the Eagle Help Desk, then please check out our website here: https://www.uwlax.edu/its/client-services-and-support/eagle-help-desk/.

Keywords:Faculty, staff, Faulty guide, tech guide, tech overview   Doc ID:76233
Owner:Shawn F.Group:UW-La Crosse
Created:2017-08-31 07:58 CDTUpdated:2020-09-03 11:32 CDT
Sites:UW-La Crosse
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