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Wireless - Connecting to UWL-Eagle WiFi - Troubleshooting Techniques
Troubleshooting techniques for connecting to UWL-Eagle.
Here are some troubleshooting techniques that you could try if you are experiencing a connection issue or unable to connect to the UWL-Eagle WiFi while on campus:
- *Note: If you are not a UWL student or a UWL employee, then you will be unable to connect to UWL-Eagle, so you will need to connect to UWL-Guest instead.
1. Check out our KB articles on how to connect your specific device to the UWL-Eagle wireless at https://kb.uwlax.edu/search.php?q=wifi.
2. Turn off your WiFi and then turn it back on again. Also, double check that you do not have "Airplane Mode" turned on since this mode will not allow you to connect to the Internet in general.
- Windows (Info from Microsoft Support): Turn airplane mode on or off
- Apple iOS (Info from Apple Support): Use Airplane Mode on your iPhone, iPad, iPod touch, and Apple Watch
3. Double check that you have the UWL-Eagle network selected as your current WiFi connection because the UWL-Guest network could have been accidentally selected instead. Also, check your network settings on your device to make sure you do not have UWL-Guest selected to automatically connect since that could be defaulting to that as well.
4. **Students, please remove any computers or laptops, smartphones, iPads and/or tablets from the My Device Portal because having those devices registered will interfere with connecting to UWL websites while connected to UWL-Eagle. You can access and double check the My Device Portal at https://mydevices.uwlax.edu and more information about the My Device Portal can be found at Wireless - My Device Portal or at https://www.uwlax.edu/its/network-telecom/mydevices/.
5. Try forgetting the UWL-Eagle network on your device and then reconnect with your NetID and password. You can usually do this within your device's network or WiFi settings in which you can select the network and then choose to "forget" it. Afterwards, try reconnecting with your UWL credentials again.
- Related KB article: Wireless - Forgetting a Wireless Network
6. If your account is locked out, then you will be unable to join the UWL-Eagle network. You can unlock your account by going to our password reset page at https://www.uwlax.edu/info/password-reset/ and then select "Account Locked." Here is a KB article on how to unlock your account using this page: Account Locked - How to Unlock Your Account.
7. If your NetID password is expired or if you are getting an "incorrect username and/or password" message, then you will not be able to join the UWL-Eagle network as well. You can reset your NetID password using the "Expired or Forgotten" option after selecting "Password Management" at the password reset page at https://www.uwlax.edu/info/password-reset/. Here is a KB article with more password reset help: Password Reset Help.
8. Try restarting the device that you are using to connect to the UWL-Eagle WiFi.
9. Apply any pending software or hardware updates to your device. This may include making sure that you have the most up-to-date network driver installed for your computer.
10. Check out our status page to see if there are any issues with the WiFi in general. This information can be found at http://status.uwlax.edu/. Also, check any emails from ITS that you may have received that may have reported some WiFi/Internet outages on-campus overall too.
11. Contact the Eagle Help Desk for further assistance.
- For more information about our wireless services at UWL, then please check out our website: https://www.uwlax.edu/its/network-telecom/campus-wireless-services/.
- How to Manage Slower Internet and Low Bandwidth
- Wireless - Connecting a Windows 10 Laptop or Desktop
- Wireless - Connecting a Apple Laptop or Desktop (OS X)
- Wireless - Connecting an Android and Chrome OS Device (phone, tablet, Chromebook, etc.) to UWL-Eagle.
- Wireless - Connecting an iOS Device (iPad, iPhone, iPod, etc.)
- Wireless - Forgetting a Wireless Network
- Student Technology Guide (2020-2021)
- Faculty & Staff Technology Guide (2020-2021)