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Wireless - Connecting to UWL-Eagle WiFi - Troubleshooting Techniques

Step-by-step troubleshooting guide for UWL students, faculty, and staff who are having trouble connecting to the UWL-Eagle WiFi network on campus, covering common causes including account lockouts, expired passwords, airplane mode, and campus outages.

Important: If you are not a UWL student or employee, you will be unable to connect to UWL-Eagle. Connect to UWL-Guest instead.

Try the OS-specific connection guide for your device:
Turn WiFi off and back on. Also verify Airplane Mode is turned off — it will not allow you to connect to the internet.
- Windows: Turn Airplane Mode on or off (opens in new tab) (Microsoft Support)
- iPhone/iPad: Use Airplane Mode on your iPhone, iPad, and Apple Watch (opens in new tab) (Apple Support)
Verify UWL-Eagle is selected. The UWL-Guest network may have been accidentally selected. Check your network settings to make sure UWL-Guest is not set to automatically connect.
Forget UWL-Eagle and reconnect. Remove the network and reconnect using your NetID and password. See Wireless — Forgetting a Wireless Network.
Check if your account is locked. A locked account will prevent you from joining UWL-Eagle. See Account — How to Unlock Your Account.
Expired password or "incorrect username and/or password" message. Reset your password — see Account — Password Reset Help.
Restart your device.
Install pending updates. Apply any available software or driver updates. For computers, make sure your network driver is up to date.
Check for a campus outage. See the UWL System Status page (opens in new tab) and check your email for any ITS notices about WiFi or internet outages on campus.

Need more help? Contact the Eagle Help Desk.

Wireless - Connecting to UWL-Eagle WiFi - Troubleshooting Techniques

See Also

See Also