Topics Map > Client Services
Student Technology Guide (2023-2024)
What computer, software, printer, etc... should I buy?
PC or Mac?
- Yes please, we support both so it’s up to you!
- Computer Science majors should go with a Dell because of the software they will need to use.
- A Dell brand laptop running Windows or an Apple MacBook running macOS are recommended as your main device and work best with our WIFI.
- Chromebooks and iPads may be a great secondary devices but are not recommended as a primary device.
- It is recommended to get the extended warranty, with accidental coverage is preferred.
- Dell education pricing at https://www.dell.com/uwlax.
- Apple education pricing at https://www.apple.com/us-hed/shop.
Recommended minimum computer specs:
- Intel i5 or AMD Ryzen 5 processor
- 256 GB SSD Storage
- 16 GB RAM
- Latest Windows or MacOS
- Increased storage, RAM, and processor speed are better, if your budget allows.
Chromebook or iPad?
We do not recommend these as primary devices. They are great additional resources to a laptop or desktop, but are not sufficient replacements.
What software do I need?
- We provide Microsoft Office 365 for FREE! Students can download Office from their email portal.
- Antivirus software is STRONGLY recommended. Paid versions, such as Webroot, offer more features, though there are free options available. Examples: Bitdefender, Avira, Webroot, Malwarebytes
- Depending on your major, you may want/need to buy additional software such as Adobe Creative Cloud.
Should I buy a printer?
- Printing is available on campus. The rates are $0.05/page for black-and-white and $0.60/page for color prints.
- Personal printers cannot use Wi-Fi and must be connected via USB to a your computer.
What about software and apps?
Microsoft Office 365 Pro Plus for Students
- KB articles to check out:
Additional Productivity Tools
Antivirus & Malware Software
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For more information go to: https://www.uwlax.edu/its/client-services-and-support/antivirus-malware-information/.
Virtual Desktop (WVD - Windows Virtual Desktop)
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For more information, go to: https://www.uwlax.edu/its/system-administration/virtual-desktop/.
VPN (Virtual Private Network)
UWL's VPN service allows any UWL associate to connect to campus remotely from any available network connection almost anywhere in the world: including from home, from many hotels, and even from within some company networks.
- You can find more information at: https://www.uwlax.edu/its/network-telecom/vpn-virtual-private-network/.
Zoom
- UWL provides students a Zoom account that they can use to host and join Zoom meetings with and information about how to sign into your UWL Zoom account can be found here: Zoom - How do I sign in?.
- Related KB article: Zoom Support - FAQs
What accounts do I have and how do I manage my passwords?
NetID
- For more information about your NetID, check out https://www.uwlax.edu/its/knowledge-base/netidemail/.
- *Note: Student accounts are deactivated and deleted or they lose access to their school accounts about 6 months after graduating or leaving UWL.
Student ID Number
Your student ID number is a 9 digit number that is only associated to you and it shows that you are a part of UWL. This number should have been originally given to you by Admissions, but your student ID number can also be retrieved from Records and Registration if you have miss-placed or have forgotten it overall. Your student ID number is not the same as your NetID and it is used for a various of reasons, especially when needing to use the password reset page in order to activate your NetID for the first time, to recover your "Expired or Forgotten" password.
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- *Note: If you need assistance with a physical student ID card, then please reach out to the Card Office instead. Information about physical student ID cards can be found here too:https://www.uwlax.edu/university-centers/services/eagle-id/ .
Account and Password Management
What is multi-factor authentication (Okta)?
Okta is our 2-step authentication method needed when logging into UWL accounts, like Canvas, WINGS and email. This authentication method requires a second device, like using the Okta Verify Mobile app on a smartphone, which is our most recommended and most common choice of Okta device. This makes your UWL account more secure against online attacks and phishing because if your password becomes compromised, only you have access to the Okta device for your account.
- Need more information about Okta? Then check out our KB: Okta - Frequently Asked Questions (FAQ).
How do I access the student information system (WINGS)?
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Log in at: http://wings.uwlax.edu.
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WINGS Help: https://www.uwlax.edu/wings/
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For more information about how to access WINGS, then check out this KB article: WINGS - How do I log in?
How do I access my courses in Canvas?
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Call Canvas Support first for any Canvas related issues at 1(833)-826-8719 or for more information about Canvas Support, check out this KB article: Canvas - How do I get help with Canvas?
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For more information about how to access Canvas, then check out this KB article: Canvas - Accessing Canvas for Students.
How do I access the free WIFI for students and visitors?
Please note that Personal routers not allowed
UWL-Eagle (for Students)
UWL-Guest (for Visitors and Smart Devices)
UWL-Guest is available to family, friends and guests for Internet-only access. It should be used for smart devices that do not accept your UWL NetID. i.e. XBox, Playstations, Switch, SmartTV's, Apple TV, Roku, Chromecast, Firesticks, etc...
Where should I backup or store my files? What is Phishing?
File Storage
Phishing Information - Cyber Security
Sometimes you may receive "phishy" or spam-like emails sent to your UWL email account. Thus, we encourage UWL students to be on the lookout for potential phishing attacks and emails. More info at Phishing - How to Spot a Phishing Email.
What, where and how do I print?
Print remotely to multiple printers on campus from your computer using your NetID. More info at https://www.uwlax.edu/its/client-services-and-support/pay-for-print/.
Need More Info?
- Eagle Help Desk KB Article: Eagle Help Desk Hours
- Eagle Help Desk Website: https://www.uwlax.edu/its/client-services-and-support/eagle-help-desk/
- ITS Website: https://www.uwlax.edu/its/